After-sale Support
We provide the most professional after-sales service. At TORQAI, our partnership doesn’t end at delivery. Our Proactive Care Program is a comprehensive service plan designed to ensure your assembly lines run smoothly, efficiently, and without interruption. We move beyond reactive repairs to predictive and preventive maintenance, maximizing your return on investment.
Why is after-sales service important?
Our Proactive Care Delivers Tangible Results:
Maximize Production Uptime - Ensure Consistent Quality - Extend Tool Lifespan
- Drastically reduce unplanned stoppages and interruptions on your production line through scheduled maintenance and early detection of potential issues.
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Guarantee long-term tool accuracy and torque integrity, ensuring every joint meets your strict quality standards and reducing costly production rework.
- Reduce production rework costs
- Protect your capital investment. Our proactive servicing significantly extends tool life and reduces daily management and maintenance overhead, lowering your Total Cost of Ownership.
- Extend tool life and reduce daily management and maintenance costs
TORQAI Service & Support Plans
Installation & Debugging
Service Plans & Parts Repair
Remote technical support
Customized service requirements
Installation & Debugging
Start up
Professional and efficient installation creates value.
Value
- Fast and Accurate
- Avoid delays and reduce risks
- Maintain warranty coverage
- Ensure tool precision and ergonomic design
- Fully supported by certified technicians
from start to finish
Performance Validation
Detect issues that cannot be identified during the startup phase.
Value
- Optimize tool settings to further enhance
- productivity
- Detect missing or faulty components
- Identify operator training needs
- Contribute to further cost reduction and quality improvement
Service Plans & Parts Repair
Service Plans
| Service | Description & Benefit |
|---|---|
| Scheduled Calibration & Certification | Regular calibration to ISO and ASME standards ensures unwavering accuracy. Each tool comes with a traceable certificate for full audit compliance. |
| Preventive Maintenance | Scheduled check-ups, wear-part replacement, and system optimization to prevent failures before they occur, not after. |
| Remote Diagnostics & Support | Leverage our U.S.-based support team for rapid troubleshooting and guidance, minimizing resolution times. |
| Spare Parts & Repair Program | Guaranteed access to genuine parts and a streamlined repair process to get your tools back online fast. |
| On-Site Technical Training | Empower your team with best practices for tool operation, daily care, and basic troubleshooting. |
Productive uptime is critical to your business
- Line stop due to qualification
- On-site support can also reduce production interruptions
Avoid high maintenance costs
- Preventive maintenance reduces costs associated with breakdowns
- Preventive maintenance extends tool life
Best quality at high productivity
- Fewer failures means less rework
- Technicians train operators, reducing qualification rates and thus resulting in less rework
Calibration
Calibration and verification are crucial for achieving a safe and traceable tightening process.
- The key to the process
- Reduce rework
- Reduce false positive results
- Meet ISO requirements
- Provide reliability guarantee
- Free use of professional tool calibration
- Can servo power tools be used 100,000 times
- Free calibration with professional tools (When the smart servo electric tightening tool has been used 100,000 – 300,000 times, it can be returned to the factory as a complete set for free calibration.)
Parts repair
You expect faster maintenance cycles and more reliable
- Our technicians only use original spare parts
- Smart maintenance is an efficient maintenance process
- Clutch power tool maintenance cycle: 3-7 days after receiving the goods
- Repair period for smart servo power tools: 7-15 days after receipt of goods (smart servo tools must be returned as a complete set (controller + electric screwdriver), otherwise the repair period will be extended by 15 days.)
Remote technical support
Better products with greater capabilities.
The integration of software and support will enable the full functionality of TORQAI software.
Customized service requirements
Factory technicians
1. Optimize tool settings and continuously improve tool performance
2. Support the site by reconfiguring tools and solving problems
Certification Training
1. Knowledge and ability of troubleshooting and assembly technology
2. Reduce operational errors
Performance Verification
1. Use tightening data to improve online time and productivity
2. Detect problems before production to avoid affecting subsequent production